Set up the fingerprint reader using Verisoft Access Manager instead of the HP Simple pass, Hence, I would request you to follow the steps listed below: Since it works fine on windows hello, it confirms that this isn't a hardware failure but a software issue, Good done a remarkable job performing the steps suggested earlier, great workĪnd don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. That’ll help us and others see that we’ve got the answers! If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, Let me know if those steps worked for you.
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